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Vanguard 403b Services A Mess

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I am in no way attempting to degrade Vanguard. I love and trust them just like you. Don't get me wrong. I was just sharing this person's experience with hopes others can avoid going through what she is going through. I wasn't expecting to write a novel about this situation but its like the new chapters kept coming. 

Still I have to wonder why a company hired to supervise  Vanguard's 403bs by Vanguard seems so inept and complicated.  I personally never had to go through any of this with my dealings with Vanguard in and out of the 403b. I can't remember ever having to wait 30 minutes on hold to reach help from Vanguard in the past either!!





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