I have a meeting with head of CPS Human Resources, advice is welcome in 403(b) Forum Posted June 13, 2019 · Report reply You can search my history to find my answers to this type of question. Cliff notes (likely incomplete): 1. Get an understanding of how well he understands the problem. 2. Clearly explain the problem. 3. Get an understanding of why they may not want to change after they now understand the problem. 4. Offer a clearly defined solution to the problem and offer to do as much of the work as possible for them. 5. Listen and respond to what is motivating this person...be so well prepared that you can respond to the unexpected on the fly. 6. Go in expecting that this problem exists due to ignorance and/or not making it a priority, which is quite different than corruption or ill intent.